Network Languages Privacy Policy

This Privacy Policy explains why and how Network Languages Limited collects and processes your Personal Data. Network Languages Limited is the Data Controller for Personal Data collected through the Network Languages Limited website.

When you initially visit our website a Privacy Message appears informing you that Network Languages Limited will process your personal data and by proceeding to the website you have agreed to Network Languages Limited processing your personal data and have agreed to the terms of this notice.

 

Personal Data and why we collect it

Personal Data is data you would recognise such as your name, date of birth and address but also any data from which you can be personally identified. We ask you to provide some Personal Data and we also automatically collect some of the Personal Data when you access https://www.networklanguages.com and when you visit pages the various pages on our websites.

This list describes the types of data we collect from you and process:

  • email address, telephone number, mobile telephone number and IP address;
  • data we use to verify your identity, passwords and answers to any security questions that may have been set up;
  • depending on the services you use: financial information, such as bank account details, payment card details, billing information and other information you provide to purchase our services and content you send to us that is necessary to fulfil your requirements;
  • data that is collected from your use of our website – we use cookies (see Cookie Policy) and other methods including information about your location, the type of electronic devices you use and the type of operating system on your devices;
  • information you provide to us through correspondence, web messaging service chats, dealing with any complaints, or which is shared by you from other social applications, services or platforms.

The above list is not exhaustive but gives you a general picture. As technology develops, more data may be collected automatically from your use of our sites. If we have to ask you to provide more Personal Data we will explain why when we ask for it. We may receive information about you from other sources. We work with third parties (for example: payment services providers, credit agencies, sub-contractors in technical services and marketing companies) and may receive Personal Data from them about you.

Our site may contain links to other websites that are outside our control and are not covered by this Privacy Notice. If you access other websites using the links provided, the operators of these websites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

 

What we do with the information we gather

We require this information in order to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For internal record keeping.
  • In order to use the information to improve our products and services.
  • In order to periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided.
  • From time to time, in order to use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • In order to provide you with the information, products and services that you request from us.
  • If you enter into a contract for Network Languages Limited, in order to provide products or services to fulfil our obligations to you, to invoice you and to process payments.

 

Disclosure to Third Parties

We may share your Personal Data, as follows

Because Network Languages Limited does not have offices in all countries, we have appointed resources in some countries who work closely with us to fulfil the services to the highest possible standards.

With regard to organisations, we engage them as agents or sub-contractors to perform functions on our behalf, such as sending customer communications, analysing data, providing marketing assistance, processing payments and providing specialist translations. They will have access to the Personal Data needed to perform their functions, but may not use it for other purposes.

If Network Languages Limited sells any business or assets, we may disclose your personal data to the prospective buyer of such business or assets and your personal data may be one of the transferred assets. If Network Languages Limited is acquired by a third party, your Personal Data will be one of the transferred assets. If Network Languages Limited enters into a joint venture with another business entity, we may disclose your Personal Data to the other business entity.

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use our website. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for internet operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. In order to distinguish one visit from another, Google Analytics may create several tracking cookies on a visitor’s computer that will expire after two years have passed since the initial visit.In order to address technical or security issues.

If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply our legal rights. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

The Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Union (“EU”) and European Economic Area (“EEA“). It may also be processed by staff operating outside the EU and EEA who work for us or for one of our suppliers. By submitting your information, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your information is processed securely. A copy of the applicable documentation ensuring the necessary safeguards can be obtained from Network Languages Limited using the Contact details below.

Unless required to do so by law, by law enforcement or regulatory agencies or by an order of a court, or to detect or prevent fraud or to address security or technical issues, we will not otherwise share or distribute any of the information you provide to us without your consent.

We will not sell, trade or rent Personal Data to unaffiliated third parties unless we have obtained your express permission.

 

Your Rights

Network Languages Limited processes your Personal Data either to perform our contractual obligations with you or for legitimate interests associated with the delivery of our business, including sale of products and provision of the services offered on our website. We may also specifically ask for your consent for processing of your Personal Data in some cases.

We will retain your information for a reasonable period or as long as the law or regulations require.

You are in control of the Personal Data Network Languages Limited processes and if Network Languages Limited has obtained your consent to processing your Personal Data you can withdraw your consent at any time.

You can:

request confirmation that your Personal Data is being processed as well as a copy of the Personal Data being processed;

obtain rectification of any inaccurate Personal Data;

obtain the removal and erasure of any Personal Data as provided by applicable law, which Network Languages Limited will erase, unless required or entitled to preserve the Personal Data;

request Network Languages Limited to temporarily restrict its processing of your Personal Data while we are investigating a complaint you may have;

object to processing by Network Languages Limited as provided by applicable law, including profiling of you; and

object to your Personal Data being used for direct marketing services to you.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it, or if you want Network Languages Limited to stop processing your personal data, you can inform us of your request by emailing your request to info@networklanguages.co.uk

We will comply with all lawful requests but can refuse such requests in certain circumstances which you will be informed of if they apply.

 

Protection of your Personal Data

Network Languages Limited and its sub-contractors will maintain appropriate security procedures and practices to safeguard your data against unauthorised access and to maintain the confidentiality of your data in accordance with applicable law. We employ strict physical, electronic and administrative security measures to protect your information from access by unauthorised persons and to protect it from unlawful processing, accidental loss, destruction and damage both on-line and off-line. All data is encrypted when in transit and is stored, hosted and backed up in a third-party data centre in the United Kingdom with industry-leading security to the standard ISO27001.

The internet is an inherently open and insecure means of communication; any data a user transmits over the Internet may be susceptible to interception and alteration. Network Languages Limited makes no guarantee regarding, and assumes no liability for, the security and integrity of any data you transmit over the Internet, including any data transmitted via any server designated as ”secure“. You should not have an expectation of privacy in any content, including any files transmitted through the internet.

 

Changes to our Privacy Policy

Network Languages Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

 

Governing Law and Jurisdiction

The law that governs this Notice and all disputes arising under it is English law. The current law is the Data Protection Act 1998, but we have included provisions of the General Data Protection Regulation (Regulation (EU) 2016/679). All disputes of whatsoever nature, including failure to perform and disputes relating to performance, shall be determined by the courts of England.

 

Complaints

If you are unhappy with the way Network Languages Limited is processing your Personal Data, please contact the Privacy Officer using the following contact details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO)

Network Languages Limited is registered with the Information Commissioner’s Office and our Registration Reference is ZA026153.

URL: https://ico.org.uk/

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 (if you prefer to use a national rate number)

Fax: 01625 524 510

Email: Please see the ICO website